1. Introduction
TheBitSol ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our social media management platform at thebitsol.com.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, username, and password when you create an account
- Payment Information: Billing details processed securely through Stripe (we do not store your full card details)
- Profile Information: Company name, timezone, and preferences you set in your account
- Content: Posts, media, and other content you create or upload through our platform
Information Collected Automatically
- Usage Data: Pages visited, features used, and interactions with our platform
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP address, access times, and referring URLs
- Cookies: We use essential cookies for authentication and session management
Information from Third Parties
- Social Media Platforms: When you connect social media accounts, we receive profile information and access tokens as authorized by you
- Authentication Providers: If you sign in via Google, Facebook, or other providers, we receive basic profile information
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process payments and manage subscriptions
- Send important service notifications and updates
- Respond to your support requests and inquiries
- Ensure the security and integrity of our platform
- Comply with legal obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Contract Performance: Processing necessary to provide our services to you
- Legitimate Interests: Improving our services, ensuring security, and preventing fraud
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Where processing is required to comply with applicable laws
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service Providers: Third-party services that help us operate our platform (e.g., Stripe for payments, cloud hosting providers)
- Social Media Platforms: When you publish content through our platform, it is shared with the respective social media networks
- Legal Requirements: When required by law, court order, or governmental authority
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services to you. After account deletion, we may retain certain data for up to 30 days for backup purposes and as required by law. Payment records are retained as required for tax and accounting obligations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL)
- Secure password hashing
- Regular security assessments
- Access controls and authentication measures
8. Your Rights
Under the UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
9. Cookies
We use essential cookies required for the functioning of our platform, including session management and authentication. We do not use third-party tracking or advertising cookies.
10. International Transfers
Your data may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.
11. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through a notice on our platform. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Last updated: April 2026
